Worst Experience I've Had With An Android Phone
★★★★★
· Review provided by
samsung.com ·
February 12, 2024Out of the box, this phone ran like it was a year old and had the software bloat and sluggishness that comes along with it. It's only gotten worse. Bluetooth connectivity is a spotty and frustrating hassle, and mine arrived with a manufacturer defect even the over-the-phone top tier phone support expert couldn't help me with, which is that my speaking voice over Bluetooth in the car comes through distorted, garbled, and kinda scary sounding. Imagine being on the road taking personal and work calls and having to manually disconnect from Bluetooth (waiting several seconds to do so) every time. Phone calls through the main phone app are the only time this issue happens, strangely. I also had an entire section of the display become unresponsive to touch, making daily use an utter pain. Most other functions have been fine-ish, but Samsung and T-Mobile have collaborated to deliver a pretty intrusive level of un-removable software bloat that persistently bogs down basic functions, including making the otherwise very nice camera difficult and annoying to use thanks to a delay of sometimes several seconds before a photo is taken, if one gets taken at all. This phone's very existence feels like evidence of how much of our world is crowded by consumer garbage made to trap us into monthly payments and subscriptions, offering little value, if any. Samsung will keep making garbage because we buy it, T-Mobile will keep offering mediocre experiences because telecoms in the US are a lawless wasteland, and the entire tech world will continue failing to meaningfully discuss this issue because the planned obsolescence product refresh cycle keeps us distracted by the next thing instead of creating a space of sustainability and accountability. Samsung and T-Mobile are making me strongly consider whether I want to continue using smartphones at all, and it feels like they and the collective software makers of the world are counting on their respective ecosystems' hooks making the prospect of leaving too difficult to follow through on. If I do, it'll be with this most recent experience vividly in mind. (Note: this review was originally written for this device on the T-Mobile site based on my experience as a T-Mobile customer, but I believe the content of my review is still applicable here and don't feel like spending the time editing those sections out.)
[Rewarded Review] A Great All-In-One Device
★★★★★
Tisoy Aus· Review provided by
samsung.com ·
July 22, 2024Purchased a little over a week ago and so far impressed with the phone and features. Great vibrant screen which is great for browsing and watching videos with, silky smooth operation with barely any lags or hiccups especially with the dynamic refresh rate, happy with the dual speakers creating an immersive experience for games and multimedia, reliable network signals and clear call clarity, network speeds over WIFI and data are fast and also dependable, impressive camera for the price producing clear and vibrant pictures to smooth videos, and was the easiest device to setup coming from another Samsung A-Series phone. I’m definitely happy that the device will receive updates for five years giving me extra reassurance with this purchase, just as my previous Samsung device did. Looks wise, easily looks more expensive than it is with the glass back when out and about and definitely an eye catcher with the Ice Blue colour. While it doesn’t come with a 3.5mm headphone jack, bluetooth connectivity with my wireless headphones and earphones work as they should with shorter connecting times than other devices I have. While it could benefit from faster charging speeds (or a charger in the box), still happy enough with the charging speed too. Always loved the security features especially having secure folders to the on-screen fingerprint sensor that works well and reliably.
Overall, for an all-in-one device this one goes above and beyond. Based on my experience so far I’m more than impressed with this phone and looking forward to future trips using this device. An easy phone to recommend
[Rewarded Review] Premium experience for less?
★★★★★
shadyP· Review provided by
samsung.com ·
April 14, 2024I have bought the Samsung A55 2 weeks ago and am in love with it. For a budget phone, any ordinary customer will never be able to discern this from Samsung's flagship 'S' series. Not only does it have very similar features to the 'S' series for only half the price it has a plethora of customisation options which you cannot find for phones of this price point, such as being able to assign a specific function by double pressing the power button such as a launching the camera app or flashlight. Of course, if someone does want the higher camera resolution, faster snapdragon chip in comparison the Exynos 1480 chip, by all means purchase one of the flag ship phones. However, for any ordinary user who still wants high camera resolution when taking pictures and a fast phone, just not top of the line, the Samsung A55 is an excellent choice.
Additionally, the very feeling of the phone feels very premium, considering it is just a budget phone. Based on looks alone it could easily be mistaken for a samsung flag ship phone. With the phone being Gorilla Glass Victus+ on the front and back, it ensures the phone is protected to a high degree. Additionally, the side island Samsung decided to implement makes turning the volume up/down and finding the power button so much simpler -. Finally, the metal aluminum is the cherry on top for making this phone feel more premium for half the price.
I highly recommend this phone for someone new phone but not wanting to pay a lot of money for very premium features. I also recommend this phone for someone looking to switch to Samsung but does not want to spend a lot of money as its a trial. Me personally, who went from an S10 to buying this phone as their first phone, I am in love with and think it's the best phone at this price point.
Good phone but with problems!
★★★★★
Olly1· Review provided by
samsung.com ·
May 9, 2024It's a good phone but the customer service of Samsung's incompetent troubleshooting bucks big time. My phone is only weeks old and had problems from the day I received it, the problem is that this a55 5g phone has problems recognising a tethering conection to my one year old desk top with the latest software and I tried 2 premium usb-c to usb-a cable's and the phone had the same problems! I contacted Samsung's customer service and all you get is a support centre in Asia with people who hardly speak English and don't even understand the question that one has to ask to resolve the issue or troubleshooting the phone or settings etc. I was told to take it to a service centre in Sydney even though that I mentioned that it is 800km away from my place and the other closest place being in qld over 2 hours drive away. The person on the phone was going to send me an email so that I could send in the phone, the email got never sent! So much for incompetency from Samsung which is absolute disgrace. The fe earbuds that came with the promotion are absolutely useless and have the worst sound I ever experienced, basically you can't watch a movie or listen to music with them because they sound like a tin can and if I would have had to buy them I would've returned them because they're not worth your money because they are absolute rubbish! Why not have as well as wireless a 3.5mm ear phone jack and let people decide what they want to use because I really preferred my old plug in headphones! Another thing to mention is that this phone because of it's square design is harder to hold in my hand and I have quite large hands compared to my old Samsung which had the same overall width but with a more rounded frame. Also no charger comes with this phone another $39 on top of the phone price, chargers used to be included with phones also that useless usb-c to usb-c cable that one can only use for charging but to transfer data to your desktop you need to buy another $20 cable! I can tell you that my next phone won't be a Sumsung phone I will take my money somewhere else especially for an overpriced phone that I had problems with from day one and the incompetency of Samsung and it's customer service and troubleshooting
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